Privacy Policy

Effective Date: 13 May 2026
Last Updated: 13 May 2026

Welcome to MyMedTrip – a Medical Tourism company (“MyMedTrip”, “we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal and medical information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or communicate with us regarding medical treatment and healthcare coordination services.

By accessing or using our website or services, you agree to this Privacy Policy.

1. About MyMedTrip

MyMedTrip is a medical travel and healthcare facilitation platform that assists patients in connecting with hospitals and doctors for medical consultations, treatment planning, and healthcare coordination services.

Our role is limited to facilitating communication, coordination, and support between patients and healthcare providers.

2. Information We Collect

a) Personal Information

We may collect personal information voluntarily shared by you, including:

• Full name
• Email address
• Phone number
• Country and city of residence
• Passport details (only when required for medical travel assistance)
• Emergency contact details

b) Medical Information

For consultation and treatment coordination purposes, we may collect:

• Medical reports
• Diagnostic scans and images
• Prescriptions
• Treatment history
• Current medical condition details
• Doctor recommendations
• Treatment preferences

This information is collected only to help facilitate medical consultations and coordination with hospitals and doctors.

c) Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics information

3. How We Use Your Information

We use your information to:

• Respond to your inquiries
• Coordinate medical consultations and treatment evaluations
• Connect you with hospitals and doctors
• Assist with appointments and treatment planning
• Improve our website and services
• Provide customer support
• Communicate updates related to your case
• Comply with legal obligations where applicable

We may also contact you regarding services or updates relevant to your inquiry. You may opt out of promotional communication at any time.

4. Sharing of Information

We do not sell, rent, trade, or disclose your personal or medical information to third parties for marketing purposes.

Your information is shared only with the relevant hospitals or doctors for consultation, medical evaluation, treatment planning, and coordination related to your case.

We may also disclose information if required by applicable law or lawful government request.

5. International Data Transfers

As MyMedTrip assists patients across different countries, your information may be transferred internationally for consultation and coordination with hospitals or doctors located outside your country of residence.

By using our services, you consent to such transfer and processing of information.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your personal and medical information from unauthorized access, misuse, disclosure, or alteration.

However, while we strive to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze visitor behavior
• Enhance user experience
• Monitor website performance

You may disable cookies through your browser settings if you prefer.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide requested services
• Maintain communication records
• Fulfill legal or operational requirements

Information that is no longer required may be securely deleted or anonymized.

9. Your Rights

You may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

MyMedTrip does not knowingly collect personal information directly from children under 18 years of age without involvement from a parent or legal guardian.

Any medical information related to minors must be shared with us by a parent, guardian, or authorized representative.

11. Third-Party Links

Our website may contain links to third-party websites or hospital websites for informational purposes. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be posted on this page along with the revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact us:

MyMedTrip
Email: hi@mymedtrip.com
WhatsApp: +91 98182 37391
Website: www.mymedtrip.com

MyMedTrip
Connecting Patients with Doctors Globally